Loyalty scheme FAQ
With our Plant Your Rewards scheme, you can collect points to earn rewards, celebrate your birthday with a complimentary bottle of Prosecco and enjoy a free dessert when you sign up!
Please note our Plant Your Rewards scheme is currently only available at The Gate St John’s Wood. We hope to roll it out to our other locations in the next few months.
Below are some key questions we have answered to help you make the most of your loyalty account.
How do I earn reward vouchers?
Our Plant Your Rewards scheme allows you to collect 1 point for every £1 you spend at The Gate St John’s Wood. Every time you collect 100 points, we’ll reward you with a £10 digital voucher on your account, which you can either save up and use multiple vouchers at once or treat yourself every time you earn a new voucher; they are valid for 12 months.
We’ll also give you a free dessert when you sign up for an account and a complimentary bottle of Prosecco every year on your birthday.
All your vouchers are stored online, so check your profile to see all the details.
How do I sign up for an account?
There are 2 ways you can create your Plant Your Rewards account:
- Sign up online and complete your account registration by following the link in the activation email. You can then present the unique QR code found on your profile to a member of the team on your smartphone and start collecting points straight away!
- Create an account online and then link a physical card to your account when you next visit The Gate St John’s Woods. All you need to do is give the email address you used to create your account online, to a member of staff. A card activation email will then be sent to you. Please follow the link in this email to confirm the card and complete your account set-up.
Remember to check your junk mail for your confirmation emails, just in case it’s landed in there by mistake.
Once you have fully confirmed your account, you can then redeem your free dessert voucher on your next visit.
I have forgotten my password
No worries! Simply click here, fill in your email address and then you will receive an email where you can reset your password.
Please note, if this email doesn’t come through, please check your junk/spam folder.
Why is the Plant Your Rewards scheme only available in St John’s Wood?
We’ve just launched our Plant Your Rewards scheme and are testing it at our newest location in St John’s Wood. If the experience is successful we hope to roll it out to our other 3 locations in a few months.
Can I get a replacement card?
If you have a smartphone there is no need to replace your card. You will see a unique QR code on your profile which you can present to staff to collect points and redeem rewards.
If you would like to keep using a physical card, next time you visit The Gate St John’s Wood, give a member of staff the email address which your account is registered under and they can assign a new card to your account.
You will need to activate this by clicking on the link in the activation email you will be sent or by logging into your account.
I forgot my card when visiting the restaurant
Just ask for a receipt and use the code on the bottom to add the points to your account (they may take a few minutes to appear). Please note, these codes expire after 30 days.
My receipt code is not working
Please double check your account under ‘My Points History’ to see if your points have already been added.
Where is my voucher for my birthday Prosecco voucher?
Birthday vouchers for a complimentary bottle of Prosecco are issued 7 days prior to the date of birth you gave on your profile. If you set up your account less than 7 days before your birthday, a voucher cannot be added to your account.
Birthday vouchers are valid for 14 days from issue date and cannot be extended.
I keep getting an ‘invalid email’ message when signing up
Please check you are entering your details in the ‘Log In’ section not the ‘Create a new account’ section.
An invalid email error message will only appear if you already have an account registered with that email address.
How do I change my email address?
For security reasons, you cannot change your own email address but we can do this for you. Please email us your current email address and your new email address requesting us to make the change.
I have registered online, now how do I get a card?
If you have a smartphone, there is no need to get a card; you can present the QR code on your profile to a member of staff using your phone to collect points and redeem vouchers.
If you would like a physical card, give the email address you used to create your account to a member of staff when you next visit our restaurant.
A card activation email will then be sent to you. Please follow the link in this email to confirm the card and complete your account set-up.
I collected a card at The Gate St John’s Wood but have not received an activation email
If you picked up a card in our restaurant but have not received your activation email, there may have been an error with your card registration or the email may have ended up in your junk mail, so do check there.
Please email firstname.lastname@example.org the date and time of your visit, along with the email address you registered your card under, and we can ensure your account is set up correctly.